I am so mad about this I can't even relive it but the summary is that I got to the Sprint store at 4:15 to have them repair my Treo 600 which I have phone insurance for. The camera takes fuzzy pix, the speaker phone doesn't work, and lines are on the display. (Which have been there ever since I got it, to replace an older Treo under warranty, and I was just not bothered enough by the lines to return it until the other probs). Anyway, they told me to come back at 5:15 to get the repaired phone.
I spent an hour looking at local shops with Lauren, then went back to get the phone and was informed that the speaker function worked just fine for them, but they were unable to repair the camera, so they would order me a new phone under the warranty plan, BUT that my phone was unavailable, all they could get me was a Treo 650 without a camera. In other words, "your camera is broken, so let's give you a phone without a camera".
Naturally, this was unacceptable to me, so I asked to talk to the manager, had to wait behind 3 people to see him, and he told me that he has access to some queue of available phones, which changes every couple days and right now they only had one kind of Treo they could order, which didn't have a camera. If I came back next week, he might see a better phone but not today. but they told me there was nothing they could do, I had to call them in a few days to see if they had new phones.
So, I went back to my car. I got a phone call and tried to put it on speaker for Lauren to say hi. At this point, I noticed that my speaker phone didn't work. This got me mad because supposedly it was working fine for the repair people. I went back in to complain, and then they told me to call customer care.
So, I called customer care while waiting and pacing around the Sprint Store, and was on hold 20 minutes, then they transferred me to the insurance department. They told me if they sent me a new phone, it would cost me a $50 co-pay. I explained the situation, and the woman on the phone told me she would talk to the manager of the store and have him give me a camera phone of better quality than my phone. So I had to find the manager, wait to speak to him and hand him the phone. She said something to him, and he told me he would check in the back. Then he disapeared. By this time, it was after 6:00, and I had to call Ryan and explain where we were (my dad's birthday celebration was that night and we were late for it.) He went to the back of the store, then took my phone and fiddled with it for awhile (trying to fix it himself??). Eventually, he came out and told me that he couldn't do anything except give me a $30 service credit for my inconvenience. He wants me to call him next week, and he will look in the computer then to see what has come in.
This is so frustrating. I have had a Palm Phone for 7 years now. I'm addicted to it, can't function without it, and certainly should not have to *downgrade* to one without a camera, because, why have I been paying extra every month for the phone insurance? Grrrrr...
By the way, this is my 5th Palm Phone and I prefer Treo the least. Kyocera was my first Palm Phone in 2001 and it was the best, followed by Samsung. The Kyocera and Samsung let me choose different ring tones for who was calling, which my Treo does not do. And the Kyocera was efficiently designed, with a flip, and with a voice recorder and intuitive buttons. And this was 6 years ago, and I haven't seen anything better since then. I wish I still had it. Alas, only Treo is now available through Sprint. If these phones didn't cost so much, I'd consider switching carriers over this. But I'd rather Sprint just caved in and upgraded me to the 755p, which they have TONS and TONS of IN STOCK in the store. Wah!
UPDATE: 10/16-They gave me a 755p! I love it! I took my attorney down to the store with me but he was just the "heavy", he didn't have to say a word, the manager remembered me and handed me a brand new 755p. And this time, everyone was really nice. My backup plan was to release the toddler in her all phone loving destructo glory onto their phone displays, but we didn't even have to do that. :)
Welcome to the world, baby Mina Jane! Congratulations to Kate & Mark. She was born last night, 8 pounds 12 ounces, 19 inches long. A new buddy for Lauren! I will post a link to her picture in a few days if it's okay, when I can ask her parents' permission first. :)
And a belated congrats to Alex & Jill on the birth of baby Laurel last month. And to Amy & Charles the month before, for tying the knot. And to Dan & Jen for buying a house, they close escrow in a few weeks. And to Helen for winning a radio station contest trip to Jamaica! And to Jenna, very belatedly, on the new job. And so on and so on and so on. Such exciting news all around that I haven't written about. Please post if I missed something. And please post if you're Mina's parents and want to give me the okay to put her pic up!
He's currently being cut open. Poor guy! The vet is going to see if they are fatty tumors (normal, just how some dogs put on weight). If they are, great, no worries, they'll come out but that's all. If they look *different*, then he's going to send some tissue out to a $pathologist$ and they'll biopsy them and tell us what we're dealing with.
While he's unconcious, Jake will also have his teeth brushed and nails trimmed. When he comes home, he'll be wearing an Elizabethan collar and have stiches. He'll be on painkillers & antiobiotics, plus probiotics to counter the antis. My big worries are of course, cancer, but also that when he gets home, Lauren will be so excitd to see him that she'll hurt him. And that, as he did last time he had surgery, he will become obsessed with getting the collar off and will do nothing else but focus his energy on chewing, wiggling, maneuvering, until it is off! And then process to take out his stiches. :(
Jake's having a problem. :( I have to bring him to the vet because he had a sort of lump on his chest, now I have to bring him in so they can drain fluid. We're going to go in a few minutes. I hope the little guy is okay. I feel really bad about it because all week various people have been telling me about the lump and I thought it was a different lump that he's had ever since we got him, which the vet said is a normal fatty tumor. This is different, and it scares me because it's by his heart. But the vet receptionist said they can just drain the water and it's usually not a big procedure. But, I'm nervous. And my wallet is scared as well! Wish us luck.
UPDATE: 12:30-He has to have surgery next week. It turns out he has 2 tumors, one on his chest and one on his back leg. He's getting it done next Monday. They'll look at the tumors and if they are just fatty tumors, that'll be good news. If they look fishy, they'll be biopsied. It will be approx. $1,000 for removal of the tumors, plus while he is anesthetized, they will brush his teeth and clip his nails. Imagine if they did that for humans? "Yes, while we removed your hernia, we did a root canal and gave you a pedicure."
I'm trying to think of what's new this past month that wasn't going on with Lauren the month before...Hmm. The big thing is that I've switched her to cloth diapers for about 80% of the time, except not when we travel, because I don't want to lug around soiled cloth diapers in my luggage, yuck! I did this because it's better for the environment and I always intended to do it, but didn't get around to it until now. It's also supposed to make toilet training easier, and she did, for 2 mornings in a row, point to the potty and say "pee pee, please" and ask to use it. Sorry if that is TMI!
We've been using the bike more. Almost every day we go out for a ride, and we've discovered that a few of the places which seemed far to drive by car, because they cut through heavy traffic or lots of lights, etc., are pretty close by bike. We go to some shops on Sepulveda which is not atrociously far from my house, but I'd never walk there or anything, but by bike it's cake. Lauren falls asleep in the bike seat now, predictably in the same spot each time-when we're heading up the last hill on the bike path. Then I have to dismount, life the bike over the little barrier (WHY do they have these padlocked 1 foot high barriers at the entrance to the bike path so that everyone has to lift their bike and can't just pedal straight from the street to the bike path. Why? Just to torment me? Besides this, what purpose does it really serve?) and I notice that she's flopped over in an unnatural position in kind of a "C" shape slumped across the seat. I then worry over each bump in the road until we get home, that I'll throw her spine out of alignment or give her shaken baby syndrome. But she's always fine, and sleeps through all of it as I carry her upstairs and gently put her down for her nap.
Her vocabulary is improving. She still says "please" and points to things she wants, but if she knows the name, she uses it, or else she'll say something like "this please, huh?" as she gestures. Some kids have "lovies"-a blanket or stuffed animal that they carry around. Lauren just has Jake. She has to be aware of him in the house at all times and wants to do "pat pat Jakey, please". But aside from that, lately she has started carrying around Karen's old clothes that are still too big for her. She will take her long-sleeved red shirt all around the house, for example. But it also extends to other clothes from her own wardrobe. The other day I even let her take a bath clutching her yellow t-shirt because it was easier than dealing with the tears and look of utter betrayal if I took it away. When we were at thrift store, I saw a red dress that I was considering buying her, and she grabbed it and said "yes, this please, yes" and clutched it. She wouldn't give it back so I had to rip off the tag and have the cashier just scan that. Then she carried it all around and even slept with it. After I washed it, she insisted on wearing it the next day. 80 degrees and she was wearing long sleeves by choice.
The other day, though, was the funniest thing. Instead of something of hers, she decided to carry around an article of my clothing. Can you guess? Yes, some of my underwear. I let her have them for awhile but I would not let her leave the house clutching them, and she got mad. We traded for a wet washcloth. She will always accept wet washcloths. She chews them and also "cleans" things with them. The problem is when someone is actually cleaning, with 409, Windex, etc. and she wants to help, get a cleaning cloth, and wipe with us and then wants to suck on the cloth. Tears invariably ensue in these situations.
She is saying more complete sentences. No one can resist when she says "Read this book, please". I heard her say to her grandpa, "No, I want my da da please" and put out her arms to him. Yesterday we ate the last of Mona's rye bread from the freezer and she said "Mmm, more Mona bread, please!". We visited my parents for the weekend and one of the first things she said when we arrived was "pool, please!" and then "Cat! Pat pat Bert!". My mom gave her some ice cream today and later was telling me about it and spelling out "i-c-e" when Lauren chimed in "ice!". No, we don't think she's a child prodigy who can spell, but it still made our jaws drop when she said it.
Another thing she's been doing more of lately is imitating me. She loves to go through my wallet, and try to use my cell phone, or bang on the laptop, but she's been doing that for awhile. This month she's started also putting my purse over her shoulder, going to the door and saying "bye-bye" and then giggling. I put her on my shoulders sometimes and she loves that. Yesterday when I did it, she had on a dress and she spread the dress over my hair and said "Me Mommy's hat! HAHAHAHAHA". I bought a hat to wear sometimes so that she will want to wear her hats more often and with less protest. But whenever I put it on, she tries to take it off and wear it herself. She also loves to grab glasses from anyone's face. I took her to Dr. Cucher's (optometrist) office with me and she was like a kid in candy store. She looked around with big wide eyes as if thinking "wow, one guy has all of these glasses to play with?!"
Frequently tired mother to a happy 7 year old daughter and 2 year old son. Wife to a worthsmith who argues for a living. Employee to a really cool un-Lumberg boss at a large Office-space-esque institution of higher learning. Currently stationed at home, working from my laptop. Condo dweller in the heart of screenland who misses NY & snow.