On Friday our phone & DSL went down again. This required several calls to AT & T to get it fixed, and of course I was routed to India. The phone reps with their calm, overly polite demeanor annoy me so much! They had a voice activated system. They would ask questions requiring a yes or no answer, and Lauren, nearby, thought it was funny to shout "no" so that eventually I got routed into business billing questions or somesuch place. Anyway, when I did finally get to the right person, while I was on hold with my connection issues question, they played all sorts of "did you know?" messages all about how I could get help on their website. Well, duh, if I could get ON their website, I wouldn't be calling them with connectivity issues!
Frequently tired mother to a happy 7 year old daughter and 2 year old son. Wife to a worthsmith who argues for a living. Employee to a really cool un-Lumberg boss at a large Office-space-esque institution of higher learning. Currently stationed at home, working from my laptop. Condo dweller in the heart of screenland who misses NY & snow.